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Franklin Ocharo, MTN Uganda’s General Manager, Growth & New Business, highlights MTN’s customer-centric concentrate on delivering higher worth, improved service, and first-class help.
MTN Uganda has introduced important updates to its WakaNet Home broadband service, together with new pricing, higher worth choices, extra merchandise and enhanced after-sales help below its “Welcome Home” drive. These updates align with MTN’s Ambition 2025, a imaginative and prescient that goals to supply entry to high-quality digital companies to everybody, no matter their location or utilization necessities. Through WakaNet, MTN continues to enhance the house web expertise throughout Uganda, providing dependable, high-speed web tailor-made to fulfill the varied wants of its clients.
Launched in 2020, WakaNet has grow to be a trusted broadband resolution for hundreds of households throughout Uganda. The service presents clients entry to high-speed web via fiber-optic connections, 5G and 4G routers and MiFi gadgets, making certain quick and dependable connectivity. The new modifications are geared toward strengthening WakaNet’s place available in the market by providing much more aggressive pricing and superior service choices.
MTN has elevated the pace of its Wakanet Fiber and Business Internet Fiber packages by upto 6 occasions with the entry bundle bumped up from 10Mbps to 60Mbps on the identical aggressive value of UGX 130,000 month-to-month. Customers with heavier wants can now take pleasure in packages providing 100Mbps, 200Mbps and a top-tier bundle providing 500Mbps – a primary of its class in Uganda. In addition, all fiber packages provide limitless information, with no utilization caps.
For clients outdoors fiber protection, MTN has made dependable high-speed web entry obtainable by making the 5G router obtainable for FREE upon buy of a 5G bundle beginning at UGX 130,000 month-to-month. The 5G router additionally now comes packaged with battery backup to allow clients stay linked in case of energy outage.
To make high-speed web extra inexpensive and accessible to all Ugandans, 4G routers have seen a value reduce from UGX 130,000 to UGX 99,000, with inexpensive information packages beginning at UGX 55,000 month-to-month. Customers can now additionally entry the WakaNet MiFi at a lowered value of UGX 50,000 down from UGX 75,000 and obtain 5GB free on sign-up. MTN has additionally launched Gaga bundles for MiFi gadgets, catering to the rising demand for versatile and inexpensive information choices.
With the superior web connectivity options provided by Wakanet, clients will now be capable to improve the safety of their properties with safety cameras availed by MTN. The safety cameras, obtainable for each indoor and out of doors use, present a complete safety resolution that integrates seamlessly with WakaNet, permitting clients to observe their properties remotely in real-time.
All MTN Wakanet clients have entry to devoted help channels, together with a toll-free quantity (125), WhatsApp help (0772122100), and electronic mail ([email protected]) to resolve inquiries. Customers can use the MyMTNApp or dial *100*23# to resume their subscription.
Speaking on the updates, Franklin Ocharo, MTN Uganda’s new General Manager for Growth & New Business, emphasised the corporate’s dedication to buyer satisfaction. “At MTN Uganda, we consider that everybody deserves entry to dependable and high-speed web, whether or not they’re enjoyable or working from house. Our new WakaNet pricing and repair enhancements mirror our dedication to offering inexpensive, top-quality broadband options that meet the wants of our clients throughout the nation. This is all a part of our broader mission below Ambition 2025, to attach each Ugandan to the advantages of a contemporary, linked life.”
With these new updates, MTN Uganda is reaffirming its place as a frontrunner within the Home Broadband market, making certain that clients have entry to inexpensive, dependable, and high-speed web, coupled with the best-in-class buyer help.
For extra data, please go to MTN Uganda’s website or contact WakaNet help by way of the listed channels.
